Conflict Management

Overview

Conflict is an intrinsic and inevitable part of our status as human beings. We will all encounter it in some form or other in both our personal and private life. When we are confronted by it there are usually two typical responses; we either tackle it head on or we avoid it completely. Both methods ultimately result in difficult times that can be painful, costly and uncomfortable where the outcome usually presents a ‘winner’ and a ‘loser’. There is another way to approach these conflicts a way in which we can reach a win/win and collaborate to a successful conclusion for both people. This session will focus on bringing about an end to your conflict situations, cost-effectively and with as little discomfort as possible.

Who is Conflict Management aimed at?

This course is aimed at anyone who is experiencing conflict in the workplace or on a personal level. What it will do is provide you with methods and ways of handling conflict to reach a workable agreement. It will help you explore ways of providing an environment in which people can find a way of working through difficulties and get them talking and working with each other. It is an interactive course, and we will be working through subjects that require you to interact and explore sensitive ideas and issues. This is completed in a safe and supportive atmosphere where everyone’s views and opinions are considered valid and treated with the utmost respect.

Course Length

1 day

Learning Outcomes

By the end of this course, you will be able to:

• Define conflict and identify the signs.
• Explain positions and interests and explain why conflict is so hard to resolve.
• Explain the stages of conflict and examine the 5 stages of dealing with it.
• Follow a set approach to handling conflict.