Lunchtime Learning – De-Escalation – A Proactive Approach to Conflict

Overview

The A Proactive Approach to Conflict model was originally created in 1993 and has been successfully delivered to tens of thousands of people across a wide range of sectors, organisations and roles. The one day conflict awareness training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In the session we share simple and effective strategies for creating and maintaining safe working practices and environments. In this one hour lunch time session we will look at the learning outcomes below

Who is Lunchtime Learning – De-Escalation – A Proactive Approach to Conflict aimed at?

Anyone who encounters conflict

Course Length

1 hour

Learning Outcomes

In this one hour lunch time session we will look at the following:-

• Considering our perception regarding conflict
• Identify the actions we can take in order to improve our ability to respond rather than react when encountering conflict.

To book onto this course please go to booking.talkinglife.co.uk and enter PIN 19438