Managing Conflict

Overview

Conflict in the workplace can be the source of much disruption and affect not just the productivity of the organisation but the wellbeing of those who work in it. This course aims to equip participants with the skills to deal with situations of conflict, whenever they arise and to be able to prevent escalation, as well as dealing with unacceptable verbal or non verbal aggression

Who is Managing Conflict aimed at?

Anyone who is affected by or may be affected by conflict in the workplace

Course Length

1 day

Learning Outcomes

By the end of the course, participants will have:

• Clear knowledge of their own strengths & development areas
• a simple method for establishing rapport
• knowledge & use of the Interest-based Relational Approach
• a method for dealing with escalation and unacceptable behaviour