Working with Distressed & Difficult Clients

Overview

This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.

Who is Working with Distressed & Difficult Clients aimed at?

All staff who have to impart sensitive information to clients or patients

Course Length

1 day

Learning Outcomes

On conclusion of the course. participants will be able to:- 

• Clarify, practise and improve communications skills
• Have practical advice and strategies for dealing with people in distress
• Develop mechanisms for personal, peer and organisational support
• Have increased confidence and competence in communicating with and supporting people in distress
• Understand the benefits of sharing skills, experiences and feelings, when involved in this type of work