Lunchtime Learning – Health and Safety Law – recognising and controlling hazards
On completion of this session delegates will have a better understanding of workplace Hazards and precautions put in place to control them.
General Social Care
Talking Life has one of the most comprehensive portfolios of social care training in the U.K. We have specialist teams able to deliver everything from refresher & update training on Infection Control, Medicines Management and Moving & Positioning to one-day and longer courses on Common Induction Standards, Neuro-Linguistic Programming and Breaking Bad News. We have a track record in delivering specially tailored Leadership & Management training courses to the social care sector.
Talking Life trainers bring a wealth of experience, both as practitioners and as teachers to the training they deliver to clients in Social Care. We have included many of the more popular and important courses here; however, if there is a topic missing from this extensive list, please feel free to contact us by phone, email or via our website and we would be happy to discuss your requirements with you.
Our General Social Care Courses
Authority & Supervision; Difficult and Challenging Conversations – developing frameworks for thinking and action
Supervision, both in name and practice is subject to competing tensions – between the needs (for example) for support for individual supervisees and teams, the needs for organisations to provide overview, quality assurance and evidence of its ‘work’, and of course, the needs of service users and others for accountable and transparent process and planning. Supervisors themselves are likely to experience such tensions in terms of time (or lack of it), competing work and professional priorities, recording (what and where?!), as well as (at times) keenly feeling the ‘emotional labour and challenge’ of working in a field characterised by volatility, uncertainty, complexity and ambiguity.
This half-day workshop considers issues around ‘authority’ and supervision; focusing in particular on areas which provoke intense anxiety, such as performance management, and ‘game playing’ in supervision and the importance of engaging in ‘difficult conversations’.
Themes introduced include: working in a diverse environment, the nature and limits of supervisory ‘authority’; the parallels between supervision and practice; the importance of contract/agreement around supervision and the idea of ‘candour’ in work relationships.
Lunchtime Learning – Sepsis Awareness
The aim of this course is to understand what sepsis is, recognise early warning signs of sepsis developing and know what to do promptly. To understand how to prevent localised infections developing into systemic life-threatening sepsis.
Sepsis affects 245,000 people in the UK every year, 20% of whom will die as a result of sepsis. Sepsis kills more people every year than breast cancer, bowel cancer and prostate cancer combined, yet many people do not know how to recognise early signs of it or what to do when it is spotted.
This short course will empower anyone who works with children or adults to better understand sepsis and explain how they could to save a life by acting quickly.
Intersectionality Awareness
In this session we will be exploring what intersectionality is, some of the key concepts and principles and what we can do to take an intersectional approach when working with people
Supervising and assessing the ASYE year
The Assessed and Supported Year in Employment for social workers in England, is now well established and involves a holistic approach to assessment based on the Professional Capabilities Framework. These courses are designed to assist employers in developing supervisors to meet the ASYE requirements. The one day programme is for participants who have already completed an In-Trac core supervisory skills module, whereas the two day programme is a standalone course. The aim of both programmes is to support supervisors to use their supervisory skills in the holistic assessment of newly qualified social workers in their first year of employment.
Introduction to Cognitive Behavioural Therapy
Over the last 20 years Cognitive Behavioural Therapy has become one of the
leading therapeutic interventions in the treatment of psychological conditions,
which may lead to increasingly problematic physical health conditions, such as
obesity and related conditions.
The main aim of this course is to provide an introduction to the principles and
practice of CBT for those wishing to familiarise themselves with this intervention and
who may aim to use aspects of it within their daily practice.
As such it does not assume knowledge of CBT by participants, however it will be
assumed that participants are willing to try some of the techniques discussed, in their
daily practice.
Physical Disengagement Training
This session is aimed at individuals who work in the community and is intended to provide the practical skills to disengage a potential attacker.
Disengagement Training
This session is aimed at individuals who work with, support or care for children, young people or adults and provides practical techniques to release and re-direct situations whereby we are grabbed or held.
Safeguarding for Managers
his one day programme is for those with responsibility for safeguarding practice in fostering organisations including front line managers, senior managers and members of fostering panels. Its focus is on the national policy and legislative context and how this, along with evidence from research and practice informs safeguarding work. The course will apply this national context to the specific issues that need to be addressed when managing a foster care service.
Mental Health First Aid Refresher
Application and Interview
The aim of this workshop is to prepare staff for applying for jobs by supporting them in completing application forms (which may be external) and giving hints and tips to help with interviews including using the STAR technique.
Emotional Resilience
Ethical Training for Admin Staff
For those working in health care to understand, in simple terms, what ethics are, why they’re important and what they mean to the health care working environment.
The course will encourage participants to think more about everyday situations in their work and home lives, and develop an ethical viewpoint and behaviours
Meeting CQC Standards
Multi Skilling the Team
Whilst working in Teams, It is crucial that all team members have a breadth of skills which enable both roles to be covered in times of absence and for promotion opportunities when vacancies arise (succession planning).
Time and Workload Management
These days everyone is pulled in many directions and there never seems to be enough time in the day. We cannot create time. This course has been designed to help you identify how use your time during the day and look for ways to spend your time effectively.
This session is to help you effectively plan your day and workload
The Law & The Nurse
The aim of this course is to introduce the nurse to Health care law, Evidence based practice and re-validation
Chairing Sensitive Meetings
This course supports members of staff who chair a variety of different types of meetings which all have the same theme in common, they are all sensitive meetings e.g. Adult & Child Protection Meetings, Safeguarding Meetings, HR Meetings, Disciplinary Meetings, Restructuring Consultation etc.
Apprentice Training
A course for delegates to build their Mentoring skills, learn new skills and create new behaviours to support apprentices and teams with personal career progression.
Understand how to develop personal competencies and how not to develop unhealthy dependencies for the effective mentoring relationship. Develop objective measures to track effectiveness, develop awareness and responsibility in the coachee and boost morale and transform toxic attitudes into positive attitudes.
Embracing Change
A course for participants to understand the change process as well as the pace of change and how we can control our journey positively. Also to become resilient and maintain a positive mindset throughout the whole process; to embrace and take an active part in the process every time.
The course will enable participants to build the skills and confidence to enable them to self navigate through the change journey understanding how much control they have. They will develop resilience to positively embrace change and motivate themselves throughout and beyond.
HR Core Skills
This collection of core skills courses covers 4 essential HR topics relevant to Managers who are in a first line supervisory role. It will equip them with the knowledge and practical skills to manage the following HR areas:
1. Disciplinary & Grievance
2. Absence Management
3. Performance Management
4. Recruitment & Selection
Autism Spectrum Disorder
Building Resilience and Professional Boundaries
The Mindful Manager in Times of Crisis
This course helps participants understand how and why we think, feel and react to stress and to understand and practice mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice. It will inject moments of stillness into times of disorder, panic, crisis.
The course will enable participants to apply Mindfulness personally and professionally to reduce stress in everyday lives.
The interactive session enables managers to look at difficult times and challenges, some of which we have no experience of and be able to mindfully choose and action effective plans for self and others.
Complaints – Power to Dismiss – virtual
Complaints – Presenting to Panel – virtual
Complaints – Investigation Skills – virtual
Bias Training
Bias is something that affects everyone, and shapes our experience of both the world and the people around us. Making a positive change starts with an acknowledgement that it does exist and the potential business impact of not taking action to rectify it.
During this Bias Training session we will explore how both conscious and unconscious bias’ can affect our decisions regarding recruitment, selection, leadership, motivation and more.
Bereavement in the Workplace
The key aim of this training is increase participants' knowledge and understanding around grief and bereavement in the workplace
Embedding Human Rights in Practice
The aim of this course is to support social worker practitioners in gaining knowledge of the Human Rights Act 1998 and understanding the importance of embedding human rights in their practice
Moving & Positioning Refresher
Infection Control/Food Safety
Covid-19 Related Infection Control
In order to encourage and reassure front-facing health & social care staff in their return to work during Covid-19, this 2 hour on-line course, using Zoom (or similar) aims to give individuals a basic understanding of infection prevention and control in practice and a greater understanding of current infections, risk and prevention of communicable diseases and in particular Covid-19.
Facilitation Skills
This training will provide delegates with all the tools that make a facilitator a ‘good facilitator’ as opposed to a ‘dictator’ by help to keep opinions and emotions at bay.
Emotional Intelligence
Challenging Conversations
Moving and Positioning Refresher
Working with Distressed & Difficult Clients
This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.
Investigative Interviewing
The aim of this course is for the delegates to be able to plan, prepare and conduct an interview with a victim and or witness, complying with the requirements and competences compatible with carrying out an interview and investigation.
Schizophrenia
Through this course, participants will develop an awareness of Schizophrenia how best to support an individual who may be suffering with it.
Bereavement & Loss
The key aim of the bereavement training is to increase knowledge or care after death procedures, grief and bereavement (including suicide), develop an understanding in order to build confidence and enhance skills needed to work sensitively and empathically with families, carer’s and others who experience loss and grief.
Customer Care
This course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.
Team Building
Time Management
This course will show participants how to better prioritise their work, create detailed time planners, overcome procrastination and take control
Health & Safety
Diabetes Awareness, Management & Prevention
Diabetes Awareness
Diabetes is a chronic condition associated with abnormally high levels of sugar (glucose) in the blood. Absence or insufficient production of insulin, or an inability of the body to properly use insulin causes diabetes. This diabetes awareness training course aims to develop knowledge of causes, signs and symptoms of diabetes, how to prevent them, as well as to understand how diabetes impacts a persons daily life and emotional wellbeing.
Cognitive Behavioural Therapy CBT
Cognitive Behavioural Therapy (CBT) is a well evidenced psychological therapy for the treatment of common mental health problems. Delegates attending this training course will be provided with a full background and understanding of Cognitive Behaviour Therapy.
Motivational Interviewing
Motivational Interviewing has its origins in the alcohol field in the 1980’s and is one of the best validated and widely used of all psychosocial interventions for alcohol use problems (Miller & Rose, 2009). Dr William Miller observed practice where people accessing treatment and support were often subject to authoritarian and confrontational approaches which resulted in people feeling let down by treatment. Consequently, he developed MI alongside Stephen Rollnick.
MI uses a conversational approach which works with people’s motivations to change grow. The MI practitioner on this 2-day Motivational Interviewing Training course is trained to use a guiding style to empower the service user to consider both their internal motivations for change and growth as well as the impact of external factors (family, friends, society and media). The service user benefits from this approach through being placed in control of their decision making as the expert of their situation. There is a strong focus on the practitioner and service user working in partnership in moving towards change and growth.
Violence against Women and Girls (VAWG)
To understand the legal framework around VAWG and gain skills to act appropriately to women or children who are at risk or have been subjected to violence.
Valuing and Motivating Others
When employees feel personally valued and are personally motivated by their work,
engagement in their job and improved outcomes almost naturally follow.
Team members’ motivation levels can have an impact on their productivity, the quality of
their work, their engagement, morale and their relationships with others. It is vital,
therefore, to create the conditions for motivation to thrive within the team
Sharps Awareness
The aim of this course provide candidates with the knowledge and skills to ensure health and safety regarding the safe use of sharps within a health and social care setting in compliance with relevant legislation, regulations, guidance and good practice. That all staff will be able to identify hazards associated with healthcare practices and take actions to minimise the risks and maximise the safe use of sharps.
Safeguarding Adults – Level 2 – Principles and Practice
When it comes to safeguarding adults and minimising the risk of abuse and neglect, there are a number of important responsibilities involved for those who may encounter vulnerable adults within their role.
Our safeguarding adults level 2 training addresses these responsibilities and gives learners a deeper understanding of key safeguarding topics enabling them to apply the knowledge to their workplace.
It introduces safeguarding as a topic, covering jargon, multi-agency working and best practice, as well as explaining how to identify the signs and symptoms of abuse, what to do if someone discloses information, and what you should do if you suspect a vulnerable adult is being abused.
1:1 Direct Supervision
We offer tailored 1:1 Direct Supervision Training sessions facilitated by trained supervisors for individual and group needs.
Clinical Record Keeing
Clinical record keeping & effective documentation within the social care sector requires a person-centred approach whilst meeting legislative and information governance requirements. Ensuring that records are effectively and accurately kept, appropriately shared and accessed by multi-agencies and within a social care team can be complex with ever increasing demands, yet the integrity of clinical records and best practice for their management is of paramount importance.
The Role of Emotional Wellbeing for Practitioners
This one day course explores the meaning of emotional resilience and how practitioners can develop their own emotional literacy in order to increase resilience and be more effective in their practice.
Reflective Supervision
For new & existing managers to develop reflective supervision practice & make reflective conversations part of the culture of support for team members.
Engaging Parents and Carers with Learning Disabilities
This course will enable delegates to work and engage with parents/carers who have any sort of learning disability. Empowering Social Workers to have the confidence to identify and complete assessments with adults with learning disabilities, enabling them to effectively assess parenting capacity and recognise when specialist intervention is required.
Autism – Intermediate 2
This one day course builds on knowledge and skills gained on level one and will enable participants to develop a more detailed understanding of the communicative and environmental strategies that are known to help autistic children and adults make sense of the world.
Supervising to Improve Practice
This four day programme is usually delivered as the two day core programme, plus an additional two days approximately one month later. There will be an expectation that participants complete tasks in the intervening period, thus enabling learning to be put into practice. This course may be supplemented by an observation of supervision practice afters day two and day four. his course aims to provide participants with the skills required to deliver effective supervision with a focus on complex practice dynamics and methods and tools for developing and improving performance. Link to PCF domain 7 & 9 Learning Outcomes
Recording Reflective Supervision
Recording a style of supervision which moves beyond a focus on task completion can be a challenge and for example, within Children’s Services, Ofsted inspections in a number of Local Authorities have commented that reflection and analysis are insufficiently evidenced within the supervision records. In-Trac believes that good recording is an important element of good practice as it provides the opportunity for the supervisee and supervisor to reflect on, summarise and agree the key elements of their discussions as well as providing a permanent record of the reasons underlining decisions which is available to others. We have been working with a number of organisations to create formats that support the recording of reflective supervision and have developed this one day workshop to develop the skills of supervisors in this task. The aim of the day is therefore to explore best practice in recording supervision with a focus on the effective recording of case discussions in the child’s records. It is an interactive participative day focusing on the practical skills involved. It is assumed that participants will have attended previous In-Trac training equipping them with the skills required to deliver reflective supervision
Using Supervision Effectively: a one day course for Supervisees
This one day training workshop aims to offer staff in receipt of 1:1 supervision in social care an opportunity to understand the key elements of effective supervision so they can work with their supervisors in order to maximise its effectiveness
Autism (Developing Skills) – Part 1
This is a one day course for staff to provide day to day support and care to people on the autistic spectrum and to provide an opportunity to build on your existing knowledge of Autistic Spectrum Disorder and to use this knowledge to identify practical strategies that can be used when supporting individuals with Autistic Spectrum Disorder.
ADHD & Autism
Providing Reception Services
The receptionist plays a key role in promoting the image of the business and ensuring that external and internal stakeholders are linked to the right person quickly and efficiently.
They are very often the first person that an external customer will speak to or see so it is vital that the person fulfilling this role is;
Knowledgeable about the organisation.
Understanding of the structure of the Trust so they can direct queries and questions to the correct person or department.
Able t0 make and receive telephone calls using the organisation’s codes of practice and correct telephone etiquette.
A strong communicator – possesses active listening skills and emotional intelligence
Adaptable and resilient
In possession of excellent time management skills
Empathetic – Actively interacting when greeting internal clients i.e. children to help reduce anxiety and make them feel comfortable.
Anxiety – Bitesize
This bitesize course is to help delegates to understand what anxiety is and where it comes from and how to recognise it in themselves or co-workers. It will also give tips on how to deal with it.
Autism Intermediate
The Aim of this course is to help participants understand what Autism is and the varied presentation of autistic people, the main characteristics which lead to a diagnosis of Autism and the range of difficulties and challenges that autistic people can experience in everyday life. There is also a focus on the legal and policy framework that underpins good practice with autistic people.
Bouncing Back! How to be Resilient in the Workplace for Managers
This half or full day session, Bouncing back for Managers, has been created specifically to help delegates build their awareness of mental wellbeing and resilience and to increase their skills and confidence in having perceived difficult conversations. It will enable delegates to understand how and why we think, feel and react to stress and to understand and practice mindful responses to increase our resilience.
The Resilience Training course will enable candidates to apply Mindfulness and Emotional Intelligence techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations.
It is also designed to help benchmark personal resilience levels and leave with new techniques to increase personal resilience enabling delegates to have the difficult conversations with selves as well as others, to know what to say and what not to and to know what to appropriately do with the information gained. The session is designed to be interactive and as such a safe environment to share advice and best practice.
Culturally Competent Practice
1 day course for staff on how to be culturally competent in your every day practice
Mediation Skills for Business Support Staff
This course will provide participants with an insight into the available methods complimentary to, and instead of formal processes’ for conflict resolution; including skilled use of communication and questioning and identifying ‘people problems’ which could potentially become an issue for resolution.
Particularly, but not limited to acquiring the skills to re-establish working relationships after a formal dispute has been resolved.
This course will introduce participants to a range of skills, competencies and knowledge/experience that make up the mediator skill set. This includes, but is not limited to, Non-Violent Communication (NVC), Motivational Interviewing techniques and restorative conversations.
Developing Effective Supervision: Core Skills for Supervisors
This two day Developing Effective Supervision Training programme (with the option of a third follow up day) aims to focus on the core knowledge and skills needed by supervisors working within a variety of settings in health and social care.
For social work supervisors the content of the course is consistent with the approach to supervision set out within the employers standards.
Dealing with Difficult Customers and Situations
In this session we will be looking at the ways in which we can approach customers who are difficult to interact with and tricky situations we may encounter
Supporting children and young people/families who identify as LGBTQ
To raise awareness of working with and supporting children and young people who identify as LGBT+ and understand why this is important to you or your work setting.
Trauma Informed Practice Awareness
This Trauma Informed Practice Awareness Training course focuses on Trauma Informed Practice and what the adoption of this as a core value means for service delivery and equality of access.
It explores the concept of trauma, how it can remain a contributing factor throughout someone’s life and how organizations can adapt the way they offer services to become more accessible and safe for those who are trauma experienced
Youth Mental Health First Aid
Youth Mental Health First Aid (MHFA®) courses are for everyone who works with, lives with or supports young people aged 8-18. They will teach you the skills and confidence to spot the signs of mental health issues in a young person, offer first aid and guide them towards the support they need. In doing so, you can speed up a young person’s recovery and stop a mental health issue from getting worse.
6 Week Wellbeing Programme
In the last two years and because of the Pandemic and Lockdown people are looking at their lives and themselves in a different way. Many people want to make changes such as creating greater work-life balance, getting more enjoyment out of life, and in some cases improving their mental health, confidence, self-esteem and/or anxiety levels.
There are a range of modules that can be taken as part of a six-phase journey or as stand-alone sessions.
The purpose of the six phases is to identify where you are now and work through a series of potential barriers to wellbeing and achieving success.
Neurodiversity
The purpose of this half day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive.
The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers.
Safeguarding Minute Taking
This course will equip participants with the necessary skills to be able to confidently take minutes during safeguarding meetings
Risk Assessment Awareness for Social Care Staff
This course is designed for those who work in a social care environment. It is designed to provide the essential knowledge and understanding of responsibilities to staff at all levels with regards to Safeguarding.
Multi-Generational Teams
Building a team presents the team leader with a few challenges. Differing personalities are an obvious challenge, but different age groups representing different generations bring their own differing needs and expectations. ‘Baby Boomers’ in the team, for instance, may have a different set of values from team members from the current Generation Alpha
The aim of this course is to examine the different generations in terms of perception and expectations, in order to develop a better understanding of how teams with a wide age range can successfully work together
Personal Care
This Course is designed to provide health and social care professionals with the information necessary to deliver personal care to their service users in a respectful and empowering manner
Manual Handling – Half Day
This course is suitable for anyone who works in a health and social care setting, such as a residential home, nursing home, hospice, day centre, primary care centre, community hospital or disability service.
The training is appropriate for workers of all levels, including managers, supervisors, full-time and part-time staff and volunteers
Neuro Linguistic Programming (NLP) for Communication and Influencing
A three-hour session for delegates to understand how to understand a methodology of understanding patterns of behaviour – our habits – and how to change the results in all aspects of our lives, health, relationships, work.
The course will enable candidates to apply NLP (neuro linguistic programming) personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.
Intermediate Microsoft Outlook
Working from Home Effectively
Whilst many people have experienced the occasional day where they have needed to work from home, the vast majority of people have not worked from home before, or for a prolonged period of time.
With a change in working conditions now meaning that many people are now working from home at least part of the week, they may have found themselves unprepared for this way of working and require additional skills and tools to be able to work from home effectively.
Our Working at Home Effectively course is digitally delivered and ideal for those who are new to working from home and need to build the skills to cope with the isolation that may accompany it. It will develop your skills to manage your own time, prioritise workloads, effectively communicate digitally, and ensure that you workspace is correctly set up to maximise your effectiveness.
You will also gain valuable tools to enable you to get the most of remote collaboration and adapt your routines so that you are more effective and productive.
Understanding Hate Crime
Visitor Training
Employees in a variety of roles are required to visit customers in their own homes to interview them to gather information. Individuals may be reluctant to divulge information and become frustrated. This session provides participants required to undertake this process with the appropriate skills to ask effective questions whilst employing assertive but non-confrontational language, tone and body language. The course will also explore non-physical de-escalation techniques should an employee encounter a particularly confrontational individual.
Tracheostomy Care-Tracheal Suction
Wound Care
Team Development
Tracheostomy Care
Tissue Viability
The course has a duration of 3 hours. Learning methods include group work, discussion, video and slide presentation. Students are supplied with a workbook they can fill in as the course progresses
Solution Focused Interventions
This Solutions Focused Therapy Training will challenge participants to look at their current treatment models and whether it works for them and their clients. The course describes the key principles of solutions focussed therapy
Stress & Resilience for Managers
Managers often feel stressed trying to cope with both the demands of their senior managers as well as manage a team. The Aim of this workshop is to equip Managers with practical strategies to manage stress and build resilience in themselves and others. It also covers what steps managers can take to resolve any issues.
Safe Handling of Medicines including BIODOSE
Revalidation for Registered Nurses
Recognising Stress and Supporting Staff
Public Law (Declaratory Relief & Judicial Review)
NLP (Neuro Linguistic Programming)
NLP, or Neuro-Linguistic Programming, is the study of excellent communication and the power of language – both with yourself and others. It has been described, memorably, as like ‘a user manual for the brain’ which helps you to understand how we make sense of our experiences and patterns of behaviour and how to change the results in all aspects of our lives, health, relationships and work.
This course will allow delegates to apply NLP personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.
PEG Tube Feeding
This half day course will raise awareness and familiarise staff with the various types of PEG feeding and medication administration techniques, ensuring staff have sufficient knowledge to work safely with them.
Introduction to Mental Health
Management of Spills (blood/body fluids)
Managing Pressure & Maintaining Resilience at Work
People attending this course will gain a fuller understanding of stress, how it can manifest itself and the actions we can take to counteract it.
HIV & AIDS Awareness
This course is designed to enable individuals to develop an understanding of HIV/AIDS with the course being delivered by a Registered Nurse /Trainer.
Time Management
This course will show participants how to better prioritise their work, create detailed time planners, overcome procrastination and take control.
Health & Safety Awareness
Health & Safety Level 2
Managing Change
This course will outline a model for managing change within a complex health or social care setting, enable participants to understand the likely reactions to change and employ strategies to ensure effective implementation of change especially in the handling of others.
Holding Difficult Conversations
To empower staff with the skills and knowledge to be able to have various types of difficult or challenging conversations with service users. These conversations are based on the needs and circumstances of the clients, whether they are at risk and crisis, whether they need to connect with things that can help them to progress their lives or whether they need help with support planning and budgets.
Low Arousal approaches to Managing Aggression
This course aims to help individuals in the workplace to develop techniques in using low arousal approaches to manage aggressive incidents in care settings. It explores the function and origin of aggressive behaviours and the role of the worker or the context in causing stress for both service users and staff
Managing for the First Time
This course aims to provide new managers and those aspiring to management, with skills and techniques to enable them to competent and successful managers
Meetings Management
Delegates attending effective meetings management will regularly invest time Chairing either internal or external meetings. The course will challenge your current skills and other methods of making your meetings even more successful.
Bullying & Hate Crime
Commissioning and Report Writing
The purpose of this session is to review what is required when developing a Commissioning Report and identify specific points that should be included.
Dealing with Difficult Conversations
Do you find yourself having to hold a difficult conversation with a colleague or client? How confident are you that you are well prepared for something that may turn out to be either awkward or over emotional? This course provides the tools for a delegate to feel more assured and be able to ask those ‘must ask’ questions without feeling awkward or even not asking them at all. The training is designed to make attendees feel good and positive about what they can already do, then provide a framework upon which they can develop their expertise.
Communication Skills for NQSW’s
Care Certificate
Emotionally Intelligent Leadership
CQC Standards
The course covers:
1. The fundamental standards - Expectations
• Person-centred care
• Dignity and respect
• Consent
• Safety
• Safeguarding from abuse
• Food and drink
• Premises and equipment
• Complaints
• Good governance
• Staffing
• Fit and proper staff
• Duty of candour
• Display of ratings
2. The KLOEs
• Safe
• Effective
• Caring
• Responsive
• Well-Led
3. Six new evidence categories
• People's experience of health and care services
• Feedback from staff and leaders
• Feedback from partners
• Observation
• Processes
• Outcomes?
4. Implementation & Evidencing
Competency Based Interviewing
Control of Hazardous Substances COSHH
Emotional Intelligence in the Workplace
Emotional Intelligence is a skill to perceive, assess, and manage the emotions of one’s self, of others, and of groups. In this Emotional Intelligence in the Workplace Training course you will learn that its importance is that it can help individuals with relationships in life and at work, with management of people and teams of people, enabling them to interact and influence others, as well as improving confidence and assertiveness. At its most simplistic, it is allowing yourself to be you.
Consent
Duty of Care
This course will provide participants with a complete understanding surrounding the Duty Care including how duty of care contributes to safe practice
Customer Care
This course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.
Dealing with difficult People
Common Induction Standards
Comprehensive 4 or 5 full days of mandatory induction training to assist with the completion of the Skills for Care induction booklet. The course will cover the 8 Induction Standards as set out by Skills for Care.
Breakaway Techniques
Catheter Care
This course will provide participants with a complete understanding of Catheter/Stoma Care.
Breaking Bad News
This workshop will provide the delegate with the awareness of the issues involved when sharing information about highly emotive and challenging situations. They will develop understanding of the impact, on both the giver and receiver, of sharing bad news whilst understanding of the needs of patients and relatives.
Basic Life Support & First Aid
Participants on this course will have an understanding of emergency methods and treatment.
Basic Life Support & Anaphylaxis Update
Participants on this course will receive updates on the latest guidelines from the British Resuscitation Council and prove competent in BLS. Candidates must be physically able to carry out the necessary procedures
Bereavement and Loss
The key aim of the Bereavement and Loss Training is to increase knowledge or care after death procedures, grief and bereavement (including suicide), develop an understanding in order to build confidence and enhance skills needed to work sensitively and empathically with families, carer’s and others who experience loss and grief.
Access to Records
The aim of the course is to enable Personal Advisers (P.A.’s) to consider how they write files with a view to young people accessing them when they are ready. Accessing information regarding decisions made about them can be traumatic and stressful for young people and can trigger feelings and thoughts that will need to be sensitively managed.
During the course, P.A.’s/Social Workers will explore the benefits and consequences that arise from accessing files and also consider their own responsibility in recording keeping and recording in mindful, respectful and honest ways.
First Aid at Work (3 day) Accredited
This is an Accredited Course suitable for Staff who work in lower hazard environments, have fewer staff or where HSE guidelines indicate staff should be trained
First Aid at Work (2 day Refresher)
Emergency First Aid: Gun and Knife Wounds
Most often the first person on the scene of a fatal knife/ gun wound is inevitably friends of the victim or/ and teaching professionals, outreach workers. This course is designed specifically to deal with quick response administrating first aid related to the incident.
This course involves dealing with the dangers of gun and knife crime and also how to deal with the wounds at the scene. This course has been very successful in training professionals and young people to deal and respond to fatal injuries, and is run by a highly qualified and experienced A/E and Intensive care nurse.
First Aid at Work Annual Refresher
The First Aid at Work refresher course is for anyone who wishes to fulfil the strong recommendations by the HSE (first aid regulations 1981) that all first aiders in a business should annually refresh their first aid skills. This regulation is valid for every sector in and out of the workplace. This course is ideal for many other sectors including Basic Life Support to people who just want to know a little more about first aid.
Keeping first aid skills refreshed is an HSE recommendation.
Adaptive Leadership
Adaptive leadership is a set of tools and strategies you can use as a leader to overcome obstacles and change in an environment that is moving at a fast pace. It is based on the model devised by Ron Heifetz from Harvard University. Adaptive leadership is about observing the business and team and being able to adjust your style to meet the needs of the environment. It is a style that supports a time of change and using methods other than the one size fits all approach. Adaptive leadership helps to negotiate change and demonstrate innovation to cope with change and upheaval.
First Aid Awareness (Theory)
Emergency first Aid
This course provides a good understanding of First Aid. The course is designed to provide cover for the workplace where employers have carried out their risk assessment and decided that this level of training will meet their legal obligations.
Health & Safety in the Workplace (level 1, accredited)
This is an introductory course to give employees a better understanding of work place Hazards and precautions put in place to control them.
The course is accredited and is assessed by a multi choice exam at the end of the session
The qualification covers;
Health & Safety Legislation
Workplace Hazards & Risk
Workplace conditions
Workplace procedures
De-Escalation – A Proactive Approach to Conflict 2-day Course
This two-day conflict awareness training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this session we share simple and effective strategies for creating and maintaining safe working practices and environments.
Emotional Intelligence for Managers
Emotional intelligence, hope, mindfulness, and compassion help a person reverse the damage of chronic stress and build great leadership relationships. The Positive and Negative Emotional Attractors inspire sustained, desired change and learning at many levels.
Emotionally Intelligent leaders have great positive impact on their employees. High competency in communicating, influencing, motivating others, and managing emotions in the workplace thrust leaders to become mentors as well. Therefore, exceptional leadership calls for high emotional intelligence leaders that have sound judgment and reasoning.
This course will focus on imparting emotional excellence skills to enable you to succeed as a distinctive leader. Delegates will gain insights and skills on how to be an emotionally intelligent leader. They will develop intrapersonal skills of self-awareness and self-regulation.
They will also gain mastery of interpersonal skills of empathy and relational skills. Delegates will be exposed to the latest scientific breakthroughs in management science on the mastery of healthy emotions in a leader. They will learn the importance of managing body, mind and spirit so as to lead
others in a holistic manner. Delegates will return to their organisations with skills to be excellent leaders.
Medication Administration
The Medicines Management workshop is aimed at all support workers involved in the administration of medication, including those looking after adults/children with disabilities. The course facilitates an overview of the accountabilities and responsibilities of the social care worker within this context and provides a comprehensive theoretical underpinning to safe medicine administration.
Unconscious Bias
Bias is something that affects everyone, and shapes our experience of both the world and the people around us. Making a positive change starts with an acknowledgement that it does exist and the potential business impact of not taking action to rectify it.
During this session we will explore how both conscious and unconscious bias’ can affect our decisions regarding recruitment, selection, leadership, motivation and more.
Working in a Changing Environment
The aim of this workshop is to provide individuals with a range of tools to support them in a changing work environment such as during a Restructure and Reorganisation.
Working with difficult to engage clients
This course has been designed to provide participants with a deeper appreciation of why people are difficult to engage with and the factors which may cause a reluctance to engage. It will provide the practical tools necessary for increasing engagement and overcoming the barriers that clients may face.
How to use Microsoft Teams
This 2-3 hour course is for individuals in the organisation who need to either ‘meet’, ‘train’ or communicate using the virtual platform of MS Teams. The course will give delegates the confidence to use all the tools available on the platform and give them useful hints and tips on how to make the experience as close to a face-to-face or classroom experience as possible.
Delegates will be given a comprehensive ‘how to’ guide on how to use MS Teams which will be used to work through the session and which can be taken away to refer to later.
Compassion fatigue, Moral Injury and Supporting Resilience
The aim of this course is to increase awareness of Compassion fatigue and Moral Injury and how these affect practitioners in social care settings.
This course focuses on the impact of working in high intensity, emotionally impactful working environments on practitioners.
It considers trauma informed practice in relation to practitioners and how they can maintain resilience within chaotic work settings
The day provides a foundation for taking active measures in maintaining resilience and self- care whilst considering the impact of the pandemic alongside working in settings that are demanding and quick changing
Stress and Resilience
A half day programme for participants to understand how and why we think, feel and react to stress and to understand and practice mindful responses to increase our resilience.
The course will enable individuals to apply Mindfulness and Emotional Intelligence (EI) techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations.
Sepsis Training
The aim of this course is to increase delegates' awareness of sepsis and in turn increase vigilance of sepsis
Substance Misuse
This course will equip individuals working with people experiencing drug misuse issues, with an increased knowledge of current trends of drug and alcohol use and the most commonly used drugs and their physical and psychological effects. There will be a significant focus on New Psychoactive Substances, formerly known as Legal Highs, in terms of their effects, legality etc.
Section 117 Awareness
Many individuals with mental illnesses have never had their aftercare provision reviewed. This aftercare is for needs arising from their mental illness alone and only for those detained under Section 3 and 37 of the Mental Health Act 1983. As funding bites in current times, local authorities and health organisations are becoming keener on reviewing this issue to establish whether the aftercare is still needed.
This half day programme aims to give participants an insight into section 117 of the Mental Health Act 1983 and the recommendations for social care legislation made by the Law Commission in March 2011. It looks at the purpose of s 117 and the issues for discharging individuals from the section as well as the relationship with Continuing Health Care funding.
Equality, Diversity and Inclusion
This Equality Diversity and Inclusion Training course describes key legislation and codes of practice relating to diversity, equality and inclusion.
Signing Communication (Makaton)
To enable support workers to communicate effectively with their service users whose speech is impaired
Resilience training, difficult conversation and engaging challenging users
This one day course has been designed for staff to learn how to have difficult conversations with clients, colleagues and managers. It aims to Increase confidence to have those conversations, understanding the benefits for you, the other person and the work by taking a look at the skills that you already use. You will learn simple techniques to create a positive outcome, identify techniques of Resilience, Assertiveness and look at how to use the skills to engage people including difficult situations.
A full day’s informative, interactive and fun training course conducted in a relaxed and “safe” learning environment for staff
Mindfulness – Bitesize
A short session for participants to understand how and why we think, feel and react to stress and to understand and practise mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice.
The course will enable candidates to apply Mindfulness personally and professionally to reduce stress in everyday lives
Professional Boundaries
Professional boundaries are the limits that help us to develop effective relationships in the workplace. They are established through a set of behaviours and are given meaning through personal attitude and experience. If these boundaries are not clearly defined, owned and maintained, there is likely to be confusion and damage to the relationship with either, or both, parties being put at risk
In this session we will relate and apply all that is taught back into your real environment and ensure that the value of the boundary is both recognised and maintained.
Pre Retirement
The purpose of this course is to allow participants to express their hopes and concerns regarding the retirement process and to experience the positive benefits of retirement with particular emphasis on the adapting phase of the process.
Legal Literacy
This one day course on legal literacy will cover all the major legislations such as Mental Capacity Act, Mental Health Act, Care Act including dual sensory loss and Human Rights Act.
End of Life Care
The aim of this course is to provide a good understanding of how to care for the dying, The learning will ensure participants:
– Have a clear understanding of End of life care
– Are able to demonstrate effective communication
– Understand and state the principles of delivering bad news
– Explain palliative care and person centred planning
Drug & Alcohol Awareness
The misuse of alcohol and drugs is a significant problem that affects not only individuals and families, but also the workplace. This course will help employers and organizations across different sectors to develop good practice in all aspects of alcohol and drug related issues.
Epilepsy & Midazalam Administration
To enable participants to develop a good understanding of Epilepsy the course is delivered by a Registered Nurse /Trainer.
Managing Conflict
Conflict in the workplace can be the source of much disruption and affect not just the productivity of the organisation but the wellbeing of those who work in it. This course aims to equip participants with the skills to deal with situations of conflict, whenever they arise and to be able to prevent escalation, as well as dealing with unacceptable verbal or non verbal aggression
Managing Change
This course will outline a model for managing change within a complex health setting, enable participants to understand the likely reactions to change and employ strategies to ensure effective implementation of change especially in the handling of others.
Mindfulness
This course will enable participants to apply Mindfulness personally and professionally to reduce stress in everyday life, to understand how and why we think, feel and react to stress and to understand and practise mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice.
Equality & Diversity
This course focuses on the key legislation and codes of practice relating to diversity, equality and inclusion.
Courageous Conversations
The aim of the course is to learn simple techniques to create positive outcomes, identify ways to achieve resilience and assertiveness, and look at how to use the skills to engage people including difficult situations.
De-escalation – A Proactive Approach to Conflict
This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this De-escalation - A Proactive Approach to Conflict Training course we share simple and effective strategies for creating and maintaining safe working practices and environments.
Dealing with Distressed People
This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.
Customer Care on the Telephone
With the sharp increase in customer expectations, organisations and teams are now in a position where they have to deliver a quality of service that is higher than ever before.
Many customer care programmes focus exclusively on practical skills without firstly uncovering and looking at ways to address customer needs, wants, expectations, insecurities and emotions.
In this programme we start ‘from the ground up’ providing participants with the tools to be able to more effectively establish, meet and evaluate the achievement of outstanding customer service in particular using the telephone.
Conflict Management
Conflict is an intrinsic and inevitable part of our status as human beings. We will all encounter it in some form or other in both our personal and private life. When we are confronted by it there are usually two typical responses; we either tackle it head on or we avoid it completely. Both methods ultimately result in difficult times that can be painful, costly and uncomfortable where the outcome usually presents a ‘winner’ and a ‘loser’.
There is another way to approach these conflicts a way in which we can reach a win/win and collaborate to a successful conclusion for both people. This session will focus on bringing about an end to your conflict situations, cost-effectively and with as little discomfort as possible.
Depression Awareness
A programme for candidates to develop an awareness of what depression is, what causes it and to understand the impact of stress and the importance of a good foundation.
They will develop an understanding of what resilience is and how to develop it to reduce the impact of depression
Managing Challenging Behaviour
The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.
Report Writing for Commissioning Staff
The purpose of this session is to review what is required when developing a Commissioning Report and identify specific points that should be included.
Bouncing Back! How to be Resilient in the Workplace
Stress affects significant numbers of the working population in a UK workplace which is becoming increasingly demanding.
This Resilience Training course, will help individuals to understand how and why we think, feel and react to stress and to understand and practise mindful responses to increase resilience.
The course will enable participants to apply Mindfulness and Emotional Intelligence techniques to reduce stress in their everyday lives. It will also help to understand and communicate with others better to change patterns of behaviour and overcome self-limitations
Autism
This course gives an overview of Autism Spectrum Disorder . It will allow the delegates to understand the presentation of both, subsequent client needs and behaviour whilst maintaining good practice for supporting them
Autism – Advanced
This 2 day programme has been designed for teams of workers supporting people on the Autism Spectrum with complex support needs. It aims to help participants gain a greater understanding of the Autism Spectrum and the need for team consistency and resilience to support people effectively.
In a relaxed and informal atmosphere, the following will be covered:
• The key characteristics of the autism spectrum including the DSM IV and DSM V overviews
• The emergence of theories of causation as the incidence of Autism either increase or our awareness of its presentation grows
• Ways of helping including consideration of capacity, capability and risk management
• Person centred responses based on observation and appreciation of the person being supported
• The need for team consistency to support the wellbeing of people living with autism
• Ways of supporting team resilience through effective team communication
Diversity in the Workplace
he diversity within teams adds to both the richness of our work and improves the ways in which we can provide services to the people who access them.
In this session we will be looking at the practical steps we can take in order to ensure the appropriateness and effectiveness of our own practice but also what we can instigate and maintain within our team in order to ensure that regardless of differences that people are treated with respect, understanding and dignity.
Bouncing Back Bitesize
This bite size session, Bouncing Back Bitesize Resilience Training, has been created specifically to help delegates build their awareness of mental wellbeing and resilience to increase their skills and confidence in self and team. It will enable delegates to understand how and why we think, feel, and react to stress, to understand and practice mindful responses to increase our resilience.
The course will enable candidates to apply Mindfulness and Emotional Intelligence techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations.
It is also designed to help benchmark personal resilience levels and leave with new techniques to increase personal resilience enabling delegates to have the difficult conversations with selves as well as others, to know what to say and what not to and to know what to appropriately do with the information gained. The session is designed to be interactive and as such a safe environment to share advice and best practice.
Mental Health First Aid (Accredited)
The brand new 2023 two-day certificated programme for candidates to become Mental Health First Aiders, certified by MHFA England aims to allow participants to gain an awareness of Mental Health disorders, the different types of mental disorder, the causes of mental disorder, and the symptoms to look out for and actions to take.
The course will identify the statistics of mental health disorders, it will cover suicide and self-harm and how to support someone with suicidal ideas or carrying out self-harm.
It will enable participants to have the skills and confidence around mental health disorders, how to support someone who may have a mental health disorder in seeking the appropriate help and will endeavour to put mental health on the same footing as physical health in the workplace.
